SERVICES AND PACKAGES - CABLE TV

Rates shown do not include franchise & regulatory fees.

Rates, services,and service areas subject to change.

Basic Digital Cable Television  ( 73 channels)

Standard Rate (includes Life Line) ...............................$44.50 /mo

Senior / Veteran Rate ..................................................$41.90 /mo

Life-Line Rate (channel 2 - 13).....................................$19.95 /mo

Extended Basic (107 channels).....................................$12.95 /mo

Digital Music (42 channels)....no extra charge with Basic or Extended TV Service

 

Premium Cable Television

HBO (8 channels)........................................................$13.95 /mo

Cinemax (4 channels) ..................................................$11.95 /mo

HBO / Cinemax Combo ..............................................$23.90 /mo

Starz / Encore (17 channels).........................................$13.95 /mo

Showtime/TMC (12 channels)......................................$13.95 /mo

HI-DEFFINITION (20 channels including Hi-Def Locals    $8.99

 

FM Radio - Courtesy Services

FM Radio Reception ...................................................No Monthly Fee

A monthly subscription to Basic Cable Television is required to receive CVC's FM Radio services at no charge.

 

SERVICE PACKAGES - INTERNET

Rates shown do not include franchise fees & regulatory fees. Rates,services, and service areas are subject to change.

High Speed Internet (one-way)

One-way internet is only offered to customers that are not in an area that has Two-way internet available to them.

Cable TV Subscribers ..................................................$34.99

Non-Cable TV Subscribers ..........................................$39.99

High Speed Internet (two-way)

Package prices vary by Speed Level Desired. Download / Upload

Super Lite Speed = 384kbps / 384kbps

Non-Cable TV Subs ....................................................$44.99

Cable TV Subs ............................................................$39.99

Lite Speed = 512kbps / 384kbps

Non-Cable TV Subs ...................................................$54.99

Cable TV Subs ...........................................................$49.99

Premium Speed = 1meg / 512kbps

All Subscribers ...........................................................$79.99

Elite Speed = 3meg / 1meg

All Subscribers ...........................................................$99.00

Business Elite = 3meg / 1meg .....................................$109.00

WIRELESS INTERNET

Requires a true line of sight from requesting property to one of CVC's towers.

Wireless Regular = 384 kbps / 384kbps

Non-Cable Subscribers .............................................$44.99

Cable TV Subscribers ...............................................$39.99

Wireless 1 = 512kbps / 512kbps

All Subscribers ..........................................................$79.99

Wireless Elite = 3meg / 1meg ..........................$109.99

SERVICE CONNECTION FEES

New Installation - Cable TV only (one outlet).............$65.00

Each additional CATV outlet .....................................$25.00

Reconnection - Cable Television only

All existing CATV outlets .........................................$45.00

New Installation Wireless Internet ............................$65.00

New Installation 1/way or 2/way Internet .................$65.00

Add / Split Outlet ....................................................$45.00

Certain restrictions apply.Please contact our office for more informatin on service connection fees & options.

EQUIPMENT RENTAL, PURCHASE, ASSISTANCE, and Deposit FEES

Set-top Converter (each w/remote control) ..............1st converter is courtesy (no charge)

Each Additional Box $2.95 per mo.

High Deffinition / DVR Converter ............................$5.95 per mo

Modem Deposit (1/way & 2/way, refundable) .........$50.00

Modem Rental (1/way & 2/way each, per mo.)........$5.00

Modem Purchase (2/way, each) ..............................$75.00

Modem Maintenance (1/way & 2/way ea, per mo)   $2.00

Wireless CPE Rental (each, per mo.) ......................$10.00

Wireless CPE .........................................................$195.00

Wireless CPE Maintenance (per mo.) ......................$2.00

Assist with Subscriber connect Peripherals ...............$45.00

 

 

Central Valley Cable 2009 Channel Lineup

CHANNELS SUBJECT TO CHANGE
Click Channels CVC.pdf  to view larger Channel Lineup image

CENTRAL VALLEY CABLE TV (CVC)                                                                  
FAQ’s - Frequently Asked Questions

What digital platform is being deployed? Motorola’s H.I.T.S. (head-end in the sky) Platform. Specifically the HITS QT+ platform. The platform was developed to provide small cable systems an affordable digital solution by minimizing the equipment required locally and placing the infrastructure “in the sky”. The platform provides national provisioning and control and places encryption and control within the DCT (digital converter terminal).

What are the biggest changes we’ll encounter? Other than “lifeline” off air tier subscribers, all television sets will require a DCT (digital converter terminal). This is the single largest capital expenditure for CVC and will result in an add on charge per month for each box beyond the box provided on the “primary” television which will be provided without charge. CVC has worked a deal with an equipment provider to supply reconditioned DCT’s at half of the original retail cost allowing CVC to offer the DCT’s at a per monthly charge of approx: 60% of what our competition charges. (approx $2.95 vs $4.95) for the standard digital box and approx $5.95 vs the $10 the competition charges for a High Definition Box with DVR capabilities)

How do we get from here (analog) to there (digital)? The largest obstacle is the deployment of DCT’s to every TV and properly communicating with our subscribers as analog channels go dark and reappear  digitally. Unfortunately CVC does not have enough Bandwidth to simply launch everything in digital while maintaining the existing Analog line-up. CVC will maintain its existing Analog guide on Channel __ and add a digital guide viewable from every DCT. In the event an existing channel is not in its normal place simply consult the digital guide and find its new location on the digital line-up. Newly launched channels may appear on the guide before they appear on the digital line-up. Please be patient as the new channels are activated. The plan is to deploy the boxes “wide open” making all channels available for viewing for a period of time to allow our subscribers to get familiar with the new offerings. We anticipate box installation to be accomplished by a combination of  self installation by picking up the DCT’s and self installing them using provided installation instructions and where necessary by scheduled installation by our technical staff. (no charge).

My TV is “cable card” enabled will I require a DCT? No. We can provide you a cable card (approx $50) and authorize your programming through the HITS provisioning system. The shortfall of using a cable card is the inability to utilize the full capabilities of the digital guide which requires hardware and software built into the DCT’s.

What affect on picture and sound quality will be evident post Analog to Digital Conversion? In an Analog environment pictures fade when problems occur. As the problem gets worse so does the picture. In a Digital environment the picture is either there or its not. If its there the quality is good. Problems in the digital environment will appear as “tiling” errors and “freeze frame” before the picture disappears.

Sound Quality: Digital sound is “cleaner” than analog and will perform better in higher quality TV sets and home theater systems.

What can we expected compared to CVC’s competition as to pricing and offerings? CVC, based on its size, will always be at an economic disadvantage regarding its offerings as CVC’s costs are spread amongst a few hundred subscribers and our competitors across millions ? Our competitors also enjoy significant volume discounts from the programmers CVC does not. That being said, CVC has and will continue to be competitive on price and finally on service offerings. CVC’s local operations employing local people, acquiring its materials and services locally affords it much better response times to handle emergencies when they occur. Our local touch also provides us benefits regarding local programming our national competitors do not share. (local emergency alert capabilities, local play back capabilities of local governmental meetings, the community bulletin board, etc).

September 2009

Valued Customer,

Video Platform Conversion:  At long last the conversion from Analog to Digital video is at hand. The process has been slowed by plant, economic, equipment and a few remaining contractual issues. Versus any further delays, a schedule is in place and its “full speed ahead”.   Digital box roll-out and billing and head-end equipment upgrades will be completed in September with a go live date occurring in October. The new digital platform allows 10 channels to be “compressed” into the same bandwidth as a single existing analog channel allowing for several new channels/services to be launched. Posted in this CVC Blog is a list of FAQ’s (frequently asked questions) created to help explain the process and a tentative lineup. (Final line up will change). We expect (may be appropriate here to thank you in advance for your patience) to accomplish the following in as short a time as possible while keeping service disruptions to a minimum:

1)    Convert all existing analog channels carried to digital.       
       (as available on the HITS digital platform)

2)    Launch several new channels and services.

3)    Reposition our offerings to provide additional  levels of service at varying     economic price points.

The post conversion offerings will include: (final pricing will be dependent on final contracts)
--   A “lifeline” level of service including approx: 11  Bay Area off-air networks and an analog guide priced at approx. $20/mo.
--   A digital “basic” level of service which closely matches the current line-up and pricing for subscribers satisfied with the current offerings and price levels. (approx 73 channels)--   An expanded digital tier offering an additional 34 channels  for an additional $12 to $15/mo.
--   A High Definition Tier including the “big four” networks (ABC, NBC, CBS, & FOX) in High Definition along with several sports , movie, and other news and entertainment channels. This tier will be launched with 20 HD channels and grow as more channels become available in HD format
--   DVR (Digital Video Recorder) capabilities.
--   Full slate of digital music. (42 channels in all formats) included in the digital offerings.
--   Expanded premium movie channels. 7 additional channels on the existing HBO and Cinemax offerings and the launching of Showtime, The Movie Channel, Starz, & Encore.
--   A full slate of PPV (pay per view) channels (approx:   channels) First run movies, sporting.

Getting from “here to there” involves a number of firsts for our technical and general and administrative staff. We are confident we’re up to the challenge and along with your cooperation and patience expect to accomplish our goals in short order with a minimum of service disruptions.

           Very Truly Yours,

PLEASE NOTE: Cable customers will need to have a converter to continue to receive their signals.

DATES for cable TV customers to pick up their required digital converter:
Gualala Customers  >> 10/5/09  thru  10/9/09
Sea Ranch Customers  >> 10/12/09  thru  10/16/09

CENTRAL VALLEY CABLE IS LAUNCHING DIGITAL TELEVISION!!! 

All customers that receive television service through Central Valley Cable will need a converter box to receive channels over 13. When the digital video is launched, any TV that doesn't have a converter box will only be able to receive channel  2 - 13.

Information was sent out to all CENTRAL VALLEY CABLE customers on October 1, 2009 describing in detail all of the changes and instructions how to make the transition. We will be posting a copy of all information on this site. Any further questions can be answered by calling the office at (707) 884-4111, or by stopping by during business hours 8:30am - 5:00pm Monday through Friday at 38951 So. Hwy One in Gualala.

Thank You