News and Information from Central Valley Cable

FEBRUARY 2010- UPDATES FOR THE NEW YEAR

Dave Ramsey — Fri, 05 Feb 2010 13:07:40 -0800

!!!!!!!!!!!!!!!!!!HAPPY NEW YEAR 2010!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!CHECK "IT" OUT!!!!!!!!!!!!

Link to online REMOTE tutorial

http://www.tvguideresources.com:80/portals/0/interactive/documents/A25webdemo/index.html

DO YOU HAVE A DIGITAL CONVERTER???

We are pleased to announce the completion of our ANALOG TO DIGITAL video
conversion. Although this endeavor has taken a bit longer then expected, all is
working as planned.

YOU WILL NEED A DIGITAL CONVERTER (DCT) FOR EACH TV THAT
YOU WANT TO RECEIVE CHANNELS OVER #30.

Each account that subscribes to at least the BASIC service, or the SENIOR BASICservice will receive the first STANDARD DCT as a courtesy (no charge).Each additional
DCT will cost $2.95 per month to rent, and can be picked up @ CENTRAL VALLEY
CABLE'S business office in Gualala during business hours. Calling ahead would ease your
wait time considerably.

Central Valley Cable now offers approximately:

25   ANALOG CHANNELS

107 DIGITAL CHANNELS

42    PREMIUM CHANNELS

                    &

20    HI-DEFINITION CHANNELS

More information on these channels can be found on this website by clicking on the
CHANNEL LINEUP link. You can get all package and pricing information by clicking
on the SERVICES AND PRICES link.

CENTRAL VALLEY CABLE OFFERS 3MEG/1MEG HIGH SPEED!!!

Dave Ramsey — Wed, 18 Nov 2009 14:39:58 -0800

WE ARE PROUD TO OFFER OUR 3 MEG / 1 MEG HIGH SPEED INTERNET
TO OUR WIRELESS AND 2/WAY INTERNET CUSTOMERS ON THE SEA
RANCH AND GUALALA!!!

CALL OUR OFFICE TO UPGRADE OR SIGN UP TODAY!!! SPEND THE
HOLIDAYS ON HIGH SPEED!!!

707-884-4111

SERVICES AND PRICES

Dave Ramsey — Mon, 12 Oct 2009 15:36:09 -0700

SERVICES AND PACKAGES - CABLE TV

Rates shown do not include franchise & regulatory fees.

Rates, services,and service areas subject to change.

Basic Digital Cable Television ( 73 channels)

Standard Rate (includes Life Line) ...............................$44.50 /mo

Senior / Veteran Rate ..................................................$41.90 /mo

Life-Line Rate (channel 2 - 13).....................................$19.95 /mo

Extended Basic (107 channels).....................................$12.95 /mo

Digital Music (42 channels)....no extra charge with Basic or Extended TV Service

Premium Cable Television

HBO (8 channels)........................................................$13.95 /mo

Cinemax (4 channels) ..................................................$11.95 /mo

HBO / Cinemax Combo ..............................................$23.90 /mo

Starz / Encore (17 channels).........................................$13.95 /mo

Showtime/TMC (12 channels)......................................$13.95 /mo

HI-DEFFINITION (20 channels including Hi-Def Locals $8.99

FM Radio - Courtesy Services

FM Radio Reception ...................................................No Monthly Fee

A monthly subscription to Basic Cable Television is required to receive CVC's FM Radio services at no charge.

SERVICE PACKAGES - INTERNET

Rates shown do not include franchise fees & regulatory fees. Rates,services, and service areas are subject to change.

High Speed Internet (one-way)

One-way internet is only offered to customers that are not in an area that has Two-way internet available to them.

Cable TV Subscribers ..................................................$34.99

Non-Cable TV Subscribers ..........................................$39.99

High Speed Internet (two-way)

Package prices vary by Speed Level Desired. Download / Upload

Super Lite Speed = 384kbps / 384kbps

Non-Cable TV Subs ....................................................$44.99

Cable TV Subs ............................................................$39.99

Lite Speed = 512kbps / 384kbps

Non-Cable TV Subs ...................................................$54.99

Cable TV Subs ...........................................................$49.99

Premium Speed = 1meg / 512kbps

All Subscribers ...........................................................$79.99

Elite Speed = 3meg / 1meg

All Subscribers ...........................................................$99.00

Business Elite = 3meg / 1meg .....................................$109.00

WIRELESS INTERNET

Requires a true line of sight from requesting property to one of CVC's towers.

Wireless Regular = 384 kbps / 384kbps

Non-Cable Subscribers .............................................$44.99

Cable TV Subscribers ...............................................$39.99

Wireless 1 = 512kbps / 512kbps

All Subscribers ..........................................................$79.99

Wireless Elite = 3meg / 1meg ..........................$109.99

SERVICE CONNECTION FEES

New Installation - Cable TV only (one outlet).............$65.00

Each additional CATV outlet .....................................$25.00

Reconnection - Cable Television only

All existing CATV outlets .........................................$45.00

New Installation Wireless Internet ............................$65.00

New Installation 1/way or 2/way Internet .................$65.00

Add / Split Outlet ....................................................$45.00

Certain restrictions apply.Please contact our office for more informatin on service connection fees & options.

EQUIPMENT RENTAL, PURCHASE, ASSISTANCE, and Deposit FEES

Set-top Converter (each w/remote control) ..............1st converter is courtesy (no charge)

Each Additional Box $2.95 per mo.

High Deffinition / DVR Converter ............................$5.95 per mo

Modem Deposit (1/way & 2/way, refundable) .........$50.00

Modem Rental (1/way & 2/way each, per mo.)........$5.00

Modem Purchase (2/way, each) ..............................$75.00

Modem Maintenance (1/way & 2/way ea, per mo) $2.00

Wireless CPE Rental (each, per mo.) ......................$10.00

Wireless CPE .........................................................$195.00

Wireless CPE Maintenance (per mo.) ......................$2.00

Assist with Subscriber connect Peripherals ...............$45.00

CVC Customer Update 9/2009

Dave Ramsey — Mon, 05 Oct 2009 13:55:22 -0700

September 2009

Valued Customer,

Video Platform Conversion: At long last the conversion from Analog to Digital video is at hand. The process has been slowed by plant, economic, equipment and a few remaining contractual issues. Versus any further delays, a schedule is in place and its “full speed ahead”.   Digital box roll-out and billing and head-end equipment upgrades will be completed in September with a go live date occurring in October. The new digital platform allows 10 channels to be “compressed” into the same bandwidth as a single existing analog channel allowing for several new channels/services to be launched. Posted in this CVC Blog is a list of FAQ’s (frequently asked questions) created to help explain the process and a tentative lineup. (Final line up will change). We expect (may be appropriate here to thank you in advance for your patience) to accomplish the following in as short a time as possible while keeping service disruptions to a minimum:

1)    Convert all existing analog channels carried to digital.
       (as available on the HITS digital platform)

2)    Launch several new channels and services.

3)    Reposition our offerings to provide additional levels of service at varying     economic price points.

The post conversion offerings will include: (final pricing will be dependent on final contracts)
--   A “lifeline” level of service including approx: 11 Bay Area off-air networks and an analog guide priced at approx. $20/mo.
--   A digital “basic” level of service which closely matches the current line-up and pricing for subscribers satisfied with the current offerings and price levels. (approx 73 channels)--   An expanded digital tier offering an additional 34 channels for an additional $12 to $15/mo.
--   A High Definition Tier including the “big four” networks (ABC, NBC, CBS, & FOX) in High Definition along with several sports , movie, and other news and entertainment channels. This tier will be launched with 20 HD channels and grow as more channels become available in HD format
--   DVR (Digital Video Recorder) capabilities.
--   Full slate of digital music. (42 channels in all formats) included in the digital offerings.
--   Expanded premium movie channels. 7 additional channels on the existing HBO and Cinemax offerings and the launching of Showtime, The Movie Channel, Starz, & Encore.
--   A full slate of PPV (pay per view) channels (approx:   channels) First run movies, sporting.

Getting from “here to there” involves a number of firsts for our technical and general and administrative staff. We are confident we’re up to the challenge and along with your cooperation and patience expect to accomplish our goals in short order with a minimum of service disruptions.

           Very Truly Yours,

The Entire Central Valley Cable TV (CVC) Staff

PLEASE NOTE: Cable customers will need to have a converter to continue to receive their signals.

DATES for cable TV customers to pick up their required digital converter:
Gualala Customers >> 10/5/09 thru 10/9/09
Sea Ranch Customers >> 10/12/09 thru 10/16/09

Channel Lineup 9/2009

Dave Ramsey — Mon, 05 Oct 2009 14:23:14 -0700

Central Valley Cable 2009 Channel Lineup

CHANNELS SUBJECT TO CHANGE
Click Channels CVC.pdf to view larger Channel Lineup image

CVC Frequently Asked Questions

Dave Ramsey — Mon, 05 Oct 2009 14:05:50 -0700

CENTRAL VALLEY CABLE TV (CVC)
FAQ’s - Frequently Asked Questions

What digital platform is being deployed? Motorola’s H.I.T.S. (head-end in the sky) Platform. Specifically the HITS QT+ platform. The platform was developed to provide small cable systems an affordable digital solution by minimizing the equipment required locally and placing the infrastructure “in the sky”. The platform provides national provisioning and control and places encryption and control within the DCT (digital converter terminal).

What are the biggest changes we’ll encounter? Other than “lifeline” off air tier subscribers, all television sets will require a DCT (digital converter terminal). This is the single largest capital expenditure for CVC and will result in an add on charge per month for each box beyond the box provided on the “primary” television which will be provided without charge. CVC has worked a deal with an equipment provider to supply reconditioned DCT’s at half of the original retail cost allowing CVC to offer the DCT’s at a per monthly charge of approx: 60% of what our competition charges. (approx $2.95 vs $4.95) for the standard digital box and approx $5.95 vs the $10 the competition charges for a High Definition Box with DVR capabilities)

How do we get from here (analog) to there (digital)? The largest obstacle is the deployment of DCT’s to every TV and properly communicating with our subscribers as analog channels go dark and reappear digitally. Unfortunately CVC does not have enough Bandwidth to simply launch everything in digital while maintaining the existing Analog line-up. CVC will maintain its existing Analog guide on Channel __ and add a digital guide viewable from every DCT. In the event an existing channel is not in its normal place simply consult the digital guide and find its new location on the digital line-up. Newly launched channels may appear on the guide before they appear on the digital line-up. Please be patient as the new channels are activated. The plan is to deploy the boxes “wide open” making all channels available for viewing for a period of time to allow our subscribers to get familiar with the new offerings. We anticipate box installation to be accomplished by a combination of self installation by picking up the DCT’s and self installing them using provided installation instructions and where necessary by scheduled installation by our technical staff. (no charge).

My TV is “cable card” enabled will I require a DCT? No. We can provide you a cable card (approx $50) and authorize your programming through the HITS provisioning system. The shortfall of using a cable card is the inability to utilize the full capabilities of the digital guide which requires hardware and software built into the DCT’s.

What affect on picture and sound quality will be evident post Analog to Digital Conversion? In an Analog environment pictures fade when problems occur. As the problem gets worse so does the picture. In a Digital environment the picture is either there or its not. If its there the quality is good. Problems in the digital environment will appear as “tiling” errors and “freeze frame” before the picture disappears.

Sound Quality: Digital sound is “cleaner” than analog and will perform better in higher quality TV sets and home theater systems.

What can we expected compared to CVC’s competition as to pricing and offerings? CVC, based on its size, will always be at an economic disadvantage regarding its offerings as CVC’s costs are spread amongst a few hundred subscribers and our competitors across millions ? Our competitors also enjoy significant volume discounts from the programmers CVC does not. That being said, CVC has and will continue to be competitive on price and finally on service offerings. CVC’s local operations employing local people, acquiring its materials and services locally affords it much better response times to handle emergencies when they occur. Our local touch also provides us benefits regarding local programming our national competitors do not share. (local emergency alert capabilities, local play back capabilities of local governmental meetings, the community bulletin board, etc).

CENTRAL VALLEY CABLE TV DIGITAL VIDEO LAUNCH

Dave Ramsey — Fri, 02 Oct 2009 12:35:44 -0700

CENTRAL VALLEY CABLE IS LAUNCHING DIGITAL TELEVISION!!!

All customers that receive television service through Central Valley Cable will need a converter box to receive channels over 13. When the digital video is launched, any TV that doesn't have a converter box will only be able to receive channel 2 - 13.

Information was sent out to all CENTRAL VALLEY CABLE customers on October 1, 2009 describing in detail all of the changes and instructions how to make the transition. We will be posting a copy of all information on this site. Any further questions can be answered by calling the office at (707) 884-4111, or by stopping by during business hours 8:30am - 5:00pm Monday through Friday at 38951 So. Hwy One in Gualala.

Thank You

CVC Acceptable Use Policy (AUP)

Dave Ramsey — Thu, 16 Apr 2009 14:21:17 -0700

Central Valley Cable Acceptable Use Policy (AUP)
Central Valley Cable may modify this Acceptable Use Policy at any time without notifying its users. The revised AUP will be posted on this site as well as distributed to all new Internet customers at time of installation. Central Valley Cable Internet Customers should consult with the AUP regularly to ensure that their actions are in compliance with the Acceptable Use Policy. You agree that, if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

1.0 Introduction
1.1 This Acceptable Use Policy is designed to foster an online environment of mutual respect in which everyone is able to enjoy the benefits of Central Valley Cable . We believe that the restrictions set out in this Acceptable Use Policy represents a fair balance between the freedom of the individual and the need for some basic rules to ensure that Central Valley Cable’s Internet access is not used in abusive or illegal ways.

1.2 Central Valley Cable users are responsible for ensuring that their accounts are used in accordance with this Acceptable Use Policy. If Central Valley Cable has reason to suspect that a user, or anyone using a user’s account, is violating this Policy, then the account in question may be suspended pending an investigation. If, after an investigation, Central Valley Cable determines that an account has been used in violation of this Policy, Central Valley Cable may, in its discretion, terminate the user account.
If you do not agree to abide by this Acceptable Use Policy please notify Central Valley Cable Customer Service immediately at 707 884 4111.

1.3 Central Valley Cable does not actively monitor its user’s use of its services. We rely on our users to govern themselves and to protect the integrity of the network by reporting any violations of this Acceptable Use Policy to 1 866 330 2028.

1.4 Central Valley Cable has the right, but not the obligation, to investigate any violation or alleged violation of this Acceptable Use Policy, including the right to examine any information or material on Central Valley Cable’s or its ISP Partner(s) servers.

1.5 Central Valley Cable has the right, but not the obligation, to remove any content that it deems, in its sole discretion, to be in violation of any part of this Acceptable Use Policy.

1.6 Central Valley Cable has the right, but not the obligation, to take any steps it deems necessary to prevent violations of this Acceptable Use Policy from occurring.

1.7 The failure of Central Valley Cable to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time.

2.0 Illegal Activities
Central Valley Cable users must not use Central Valley Cable to encourage, facilitate or engage in any illegal activities, including, without limitation:
defamation: posting or transmitting any material which is defamatory under any applicable law;
fraud: posting or transmitting any information that you know or ought to know is false, and that you intend others to rely on;
unlawful material: posting or disseminating unlawful material
false advertising: posting or transmitting any advertising or promotional materials that contain false, deceptive or misleading statements, claims or representations;
copyright violation: posting or transmitting any information, software, photograph, video, graphic, music, sound and other material in violation of another person’s copyright; and
trade-mark violation: posting, transmitting, displaying or using any words or symbols that violate any other person’s rights in its trade-mark or trade-name.

3.0 Electronic Mail
3.1 Central Valley Cable users must not use e-mail to:
send unsolicited bulk e-mail (so-called “Spam”);
send, or cause to be sent, large volumes of unsolicited e-mail to a single or multiple people or entities (so-called “E-Mail Bombing”);
repeatedly send e-mail to any person or entity who does not wish to receive it. If a recipient asks to stop receiving e-mail from a Central Valley Cable user, then that Central Valley Cable user must not send that person further e-mail; and
subscribe to any e-mail list or service on behalf of a third party without that third party’s consent.
3.2 Central Valley Cable users must not engage in any of the activities described in paragraph 3.1 from another provider’s e-mail service and use a Central Valley Cable account as an e-mail return address or “drop” for responses.

3.3 Central Valley Cable users must not forge, alter or remove any e-mail header.
Any e-mail address at the rapidcable.com domain is property of Central Valley Cable and may be terminated or re-assigned without notice.

4.0 Security, Privacy and “Hacking”
The Customer is responsible for any misuse of the Services that originate from their account, even activities committed by any friend, family, co-worker, employee, guest or anyone with access to the account. Customers must ensure that others not gain unauthorized access to the Services.

4.1 Central Valley Cable users must not:
disrupt or interfere with the normal operation of Central Valley Cable systems, networks, or activities in any way that adversely affects the ability of other people, or systems to use Central Valley Cable services or the Internet, including, but not limited to:
denial of service attacks;
flooding of networks;
attempts to overload a service; and
attempts to cause system crashes,
or attempt to do so; or
use any unauthorized program to connect the user to any Central Valley Cable Internet Relay Chat (“IRC”) server, including, but not limited to, IRC bots or clonebots;
gain access or attempt to gain access to the private systems or data of Central Valley Cable, without the prior consent of Central Valley Cable.

4.2 Central Valley Cable users must not use their Central Valley Cable accounts to:
circumvent or attempt to circumvent security or authentication systems on any host, network hardware, or user accounts, including, but not limited to, logging into any server, account or network without authorization and electronically probing the security of any system or network; or
disrupt or interfere with the normal operation of any system or network operated by any third party, or attempt to do so.
gain access or attempt to gain access to the private systems or data of Central Valley Cable, or any third party without the prior consent of Central Valley Cable or the third party.

5.0 Usenet Newsgroups
5.1 Central Valley Cable users must not:
post a single article or substantially similar articles to an excessive number of newsgroups, or cross-post to an excessive number of newsgroups;
post articles on a newsgroup which are off-topic according to the newsgroup charter;
post binary or encoded binary files to newsgroups not specifically designated for that purpose;
post commercial messages on a non-commercial Central Valley Cable newsgroup without prior approval from Central Valley Cable;
engage in any of (a), (b), (c) or (d) from a provider other than Central Valley Cable and use an account on Central Valley Cable as an e-mail return address or “drop” for responses, or
engage in any of (a), (b), (c) or (d) from a provider other than Central Valley Cable for the purpose of drawing attention to a service hosted by or on Central Valley Cable’s network.
Central Valley Cable reserves the right to discontinue access to any Usenet newsgroup at any time and for any reason.

6.0 Censorship and Adult Materials
Central Valley Cable believes in freedom of expression and the right of individuals to decide for themselves what they want to see and listen to. We do not believe it is the place of an ISP to censor or regulate the Internet. However, users must not use Central Valley Cable to transmit or post any information or image that is criminally obscene or otherwise prohibited under any applicable law.
Central Valley Cable assumes NO responsibility for Internet content available through the Services. Customers are responsible for restricting access to sexually explicit material on the Internet, by purchasing the appropriate filtering software, or by monitoring Internet use. Content questions or complaints should be addressed to the content provider.

7.0 Miscellaneous
7.1 False Pretences. Users must not use Central Valley Cable to impersonate any person or use a fictitious user name with any of Central Valley Cable’s services, including in any e-mail, Usenet posting, or Internet Relay Chat (“IRC”) site. This restriction does not preclude the use of nicknames in IRC, the use of anonymous remailer services, or postings to any site that permits pseudonyms.
7.2 Unsolicited Advertising. Users must not use Central Valley Cable to post or transmit any unsolicited advertising, promotional materials or other forms of solicitation to any person except in those areas and on those websites that are designated for such a purpose.
7.3 Harassment, Threats and Abuse. Users must not use Central Valley Cable to harass, threaten, or abuse any person or group of people by any means.
7.4 Crude or Offensive Postings. Users must not use Central Valley Cable to post offensive or crude messages or images on publicly accessible pages or sites, except where such messages or images are appropriate having regard to the nature of the site. Central Valley Cable has the right, but not the obligation, to remove messages or images that Central Valley Cable, in its sole discretion, determines are offensive.
7.5 Multiple access. Users must not maintain more than one simultaneous connection to Central Valley Cable or any Central Valley Cable service, IRC Chat group, or newsgroup.
7.6 Disruptive Conduct. Users must not use Central Valley Cable to disrupt the normal flow of online dialogue, or otherwise act in a manner that negatively affects other users, individuals or entities.

8.0 Bandwidth/Network Traffic and Other Limitations
8.1 You must comply with the current bandwidth/network traffic, data storage and other limitations on the Services.
Users must ensure that their activity does not improperly restrict, inhibit or degrade any other customer’s use of the Services, nor represent (in the sole judgment of Central Valley Cable) an unusually large burden on the network itself. Central Valley Cable provides various levels of residential and commercial broadband services. The varying levels of service are defined by pricing, the bandwidth provided (upload and downloaded speed maximums), and the amount of data uploaded and downloaded in any monthly period measured in Gigabytes. Any customer consistently exceeding the service level guidelines will be contacted and, should the usage abuse continue, be switched into a level of service most closely matching the bandwidth used and data transferred.

The Guidelines for Bandwidth/Network Traffic Usage/month for each service package is as follows:
Super Lite - totaling 5 Gigabytes, or 3 Gigabytes download/2 Gigabytes upload;
Lite - totaling 10 Gigabytes, or 6 Gigabytes download/4 Gigabytes upload; Premium- 15 Gigabytes, or 10 Gigabytes download/5 Gigabytes upload;
Elite - totaling 25 Gigabytes, or 18 Gigabytes download/7 Gigabytes upload;
Business Elite - totaling 60 Gigabytes, or 40 Gigabytes download/20 Gigabyte upload.

Users exceeding the Bandwidth/Network Traffic amounts specified for their Service Package may be charged $10.00 for each Gigabyte used in excess of their specified amount.

In addition, users must ensure that their activity does not improperly restrict, disrupt, inhibit, degrade or impede Central Valley Cable’s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services.
Customers may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of Central Valley Cable. For example, you cannot provide Internet access to others through a wireless or dial-up connection, host shell accounts over the Internet, provide email or news service, or send a news feed unless express permission is granted by the customer agreement.
You may not provide network services to others via the Central Valley Cable services.

9.0 Updates/ Questions and Complaints
9.1 This Acceptable Use Policy is subject to change without notice. The current version of the Acceptable Use Policy is always available on Central Valley Cable’s blog page or by calling Central Valley Cable at: 707 884-4111

or writing to Central Valley Cable at:
CVC
PO BOX 429
Gualala, CA. 95445

IS HIGH SPEED 2/WAY INTERNET ON YOUR STREET?

Dave Ramsey — Mon, 23 Mar 2009 16:07:25 -0700

IS HIGHSPEED 2/WAY INTERNET ON YOUR STREET???

We have expanded the 2/way High Speed Internet in the Sea Ranch. Please check the link to 2/way High Speed Access Areas to find out if you can sign up and enjoy surfing the net.

You can check out all of CVC's Services and Prices by clicking on that link. Please contact our office with any questions.

We have recently increased the speeds for all of our High Speed Internet packages without having to raise the prices. We have also added a lower priced package to accomodate our customers that are currently wanting to switch over from the 1/way and the wireless services without a rate increase. This package is available to anyone requesting this speed of internet service.

PLANNED SCHEDULED OUTAGE 01/27/09

Dave Ramsey — Mon, 26 Jan 2009 11:36:25 -0800

01/27/09 SCHEDULED OUTAGE ON THE SEA RANCH

We have planned a scheduled outage on The Sea Ranch on Tueday Jan. 27, 2009.This will effect TV and Internet services. We are installing new equipment related to upgrading the system in preparation for the upcoming changes to the cable and internet. We appologize for the inconvenience this causes, and look forward to the benefits this work will bring to all of our customers. Thank you for your patience.

PLANNED OUTAGE 01/21/2009

Dave Ramsey — Sat, 17 Jan 2009 13:03:24 -0800

CENTRAL VALLEY CABLE HAS A PLANNED OUTAGE SCHEDULED WEDNESDAY, 01/21/2009.

We are doing some upgrading to the the system on Wednesday January 21st, 2009 that will cause some interruption to the TV & Internet Services on The Sea Ranch throughout the day starting at approximately 9am. We hope to have everything back up and running by mid-afternoon.

Thank you for your patience during these upgrades and maintenance.

FM RADIO COURTESY SERVICES

Dave Ramsey — Fri, 14 Nov 2008 15:13:31 -0800

FM RADIO COURTESY SERVICES

The FM Radio services that Central Valley Cable provides to our customers is a courtesy service for our TV Cable subscribers only. Because of he upcoming launch of our digital services and the expansion of our Highspeed 2/way Internet, we have been doing a system wide audit and have found that many people who have internet with CVC have found a way to give themselves free television. We have began trapping all subscribers with internet services only so that not just these select individuals are allowed the free (no cost) extras that most of our customers are paying for. Unfortunately, this has also trapped the FM Booster out as well, meaning that unless you are a television subscriber, you will no longer have the courtesy FM Radio Stations.

It saddens all that are affected by the "One Bad Apple" that ruins the whole bunch.

Please contact Central Valley Cable if you would like to add Basic Cable TV Services to your account.

FEBRUARY 2009 ANALOG TO DIGITAL CONVERSION

Dave Ramsey — Fri, 14 Nov 2008 14:26:17 -0800

FEBRUARY 2009 ANALOG TO DIGITAL CONVERSION

The upcoming deadline of February 2009 wherein the off-air broadcasters are required to turn back to the FCC (Federal Communications Commission) their analog frequencies and begin 100% digital broadcasts will have NO affect on CVC's ability to provide you these services. Since 2006 CVC has received the off-air signals via satellite, in digital format. No additional equipment is needed by CVC's customers.

New local speed test

Dave Ramsey — Tue, 04 Nov 2008 14:07:52 -0800

There is a new speed test that is local! - hosted at the CVC headend.

This is a useful place to test your speed with out the congestion of the Internet!

Just go here: Speedtest

Please keep in mind that these tests are subjective, and are subject to change from time to time.

PS - you have to be an MCN / CVC customer on an approved IP space to use this!

So if you have High speed 2 Way cable, 1 Way Cable or Wireless - go check it out!

If not give us a call today and become a customer! -707-884-4111

IMPORTANT INFORMATION REGARDING SEPTEMBER SCHEDULING

Dave Ramsey — Tue, 12 Aug 2008 11:21:08 -0700

08/12/08

2008 ROAD WORK NOTICE

Each year The Sea Ranch Association applies slurry seal to approximately one-fifth of the roads in The Sea Ranch. This treatment has proven to be a cost effective method of maintaining Sea Ranch roads. Unfortunately, it requires road closures that might inconvenience you.

This year the road work is scheduled for: Monday, September 8th through Thursday, September 11th. This means that scheduling of service installations and service calls will be limited to accessible areas during that time.

September is also going to be a very busy month for Central Valley Cable plant construction. We will begin major plant construction on September 10th that may last up to 2-4 weeks. Service installations will be kept to a minimum during this time, but we will tend to outages and trouble calls as they come in.

Please refer to the list below for dates and locations of The Sea Ranch Road Work Closures:

MONDAY, SEPTEMBER 8

Ballast

Broad Reach

Halcyon (west of Hwy 1)

Leeward Road (Halcyon to north end)

Main Sail

Mizzen Mast

Forecastle

TUESDAY, SEPTEMBER 9

Buckeye

Equinox

Fish Rock

Hatchway

Helm

Leeward Road (between Helm & Halcyon)

Rock Cod

Sea Lion

Sea Stack

Windrow

WEDNESDAY, SEPTEMBER 10

Burl Tree

Del Mar Point

Klamath

Leeward Road (South Wind to Helm)

Solstice

Starboard

Tallgrass

Windsweep

Del Mar Tennis Court parking lot

THURSDAY, SEPTEMBER 11

Back Pack

Deer Trail

Foremast

Grey Whale

Heron

Leeward Road (Back Pack to South Wind)

Pelican

Sea Drift

South Wind

Tide Pool

Del Mar Center & Pool parking lots

As always, please feel free to call Central Valley Cable about your cable or internet needs, and contintinue to check back for updated information.

"Great Things Are Coming Your Way"

AT&T REPAIR UPDATE

Dave Ramsey — Fri, 27 Jun 2008 14:49:56 -0700

6/27/08

We have heard back from MCN with news from AT&T. As of 12:30 PM Friday afternoon, the repairs have been complete and our monitoring indicates that the system is working smoothly. We as well as MCN will continue to monitor the system. Please keep in mind that the horrific fires definately play a roll in the fluctuation of speeds from time to time, and we are all looking forward to them being put out soon.

As always, the staff at Central Valley Cable wishes everyone to have a safe 4TH of July.

RECENT INTERNET PROBLEMS

Dave Ramsey — Thu, 26 Jun 2008 14:15:58 -0700

6/26/08

Dear CVC Customers,

MCN staff has been trying to work with AT&T internet maintenance for a good part of today trying to resolve the internet problems. Unfortunately, we have had limited response from AT&T in regards to the repair of the circuit. At the end of the day we finally managed to speak to the manager of the escalation division who told us that there has been another problem discovered on the physical cable that the circuit is delivered on. This was at 5:40 PM Thursday afternoon. He is trying to dispatch someone later to resolve the problem tonight, but is not hopeful that this can happen. So we may be waiting until Friday before more work can be done to resolve the problem.

Mitch Sprague

MCN Business Manager

SEA RANCH 2/WAY EXPANSION

Dave Ramsey — Mon, 31 Mar 2008 16:41:05 -0700

MARCH 31, 2008

Yes! We have added more 2/Way HIGH SPEED INTERNET to the Sea Ranch. Please check our link to 2/Way High Speed Internet Access Areas to see if your street is there.

VIDEO RATE INCREASE

Dave Ramsey — Mon, 31 Mar 2008 16:33:24 -0700

MARCH 31, 2008

Due to ever increasing operating costs CVC's basic video rate will increase $2 per month effective May 1, 2008. Other rates including installation, premium movie channels, and high speed data will remain the same. The local access fee imposed in Mendocino County will decrease by .40 cents per month to .75 cents. (Mendocino customers only)

VIDEO UPDATE:

The conversion from Analog to Digital is underway. CVC is in the process of finalizing vendors. It's a huge financial undertaking. It's imparative the correct decisions are made and the implementation well planned. The conversion will result in several new channels of digital quality video and audio, high definition tiers, pay per view, and DVR (digita video recorder) availability.

VOIP (digital telephony)

CVC has been testing digital telephone throughout its footprint and expects a phased rollout beginning this year. The result will be the offering of local and long distance phone service at a flat monthy fee.

IN SUMMARY

Like it's counterparts in large urban markets CVC is moving towards offering a bundled (triple play) video, data, and phone service to the community at price points saving hundreds of dollars annually over the existing ala carte pricing. It's been a long-term goal and a long time coming. Your patience and understanding throughout this process has been greatly appreciated.

MORE EXPANSION COMPLETED!!!

Dave Ramsey — Wed, 19 Mar 2008 11:01:22 -0700

March 19,2008

WE HAVE ADDED MORE 2/WAY INTERNET ACCESSIBLE AREAS TO THE SEA RANCH.

Please click on the link to 2/WAY HIGH SPEED INTERNET ACCESS AREAS, and look for your street. We are expanding our services continuously and hope to have 2/way internet available to every household soon. Please check back frequently.

LAUNCH OF DIGITAL PROGRAMMING!!!

We are planning the launch of our DIGITAL TV PROGRAMMING in April. At this time we are asking that if you have any requests for specific channels that you would like to have added to our line-up, please send us an email to cvcccable@mcn.org or call your request into the office at (707)884-4111. We can't promise every channel will be picked up, but look forward to adding as many requested channels as possible, as well as some HD.

"Great Things Are Coming Your Way"

WCPE THE CLASSICAL STATION WAKE FORREST,NC

Dave Ramsey — Fri, 22 Feb 2008 11:28:17 -0800

You can now enjoy WCPE, The Classical Staion, from Wake Forrest, NC. on Central Valley Cable TV Channel 4. We are still experiencing difficulty getting this back on to the FM Radio Station, but continue to work with WCPE to make this happen.

EXPANDING 2/WAY HIGH SPEED INTERNET

Dave Ramsey — Wed, 06 Feb 2008 12:36:00 -0800

We are pleased to announce the expansion of our HIGH SPEED INTERNET. The technicians have been working diligantly to expand the accessibily of 2/way cable internet service. We plan to completely phase out the 1/way internet service as soon as the system allows. As we reach your area, we will be contacting our customers with 1/way internet to change them over to 2/way offering an exchange of modems and change of service at no extra cost. However there is a difference in the monthly rate. We have a link to services and prices available on this site, or you can call the office and speak to Denise or Laurie for assitance in making these important choices for your household.

There is a link on this page with a list of all current streets with access to the 2/way internet that will be updated continuously for both Gualala and The Sea Ranch.

"Great Things Are Coming Your Way"

T-1 Issues

Lynne — Mon, 21 Jan 2008 11:26:08 -0800

January 21st 10:55AM--CVC T-1 Issue: Unfortunately, we have now lost two of the T-1's we use to serve CVC customers. We are contacting at&t to try and find out what the situation is. We will post further updates on this page.

HAPPY NEW YEAR!!!

Dave Ramsey — Thu, 03 Jan 2008 12:06:37 -0800

The Staff at Central Valley Cable wishes everyone a Safe and Happy New Year!!!

As the New Year begins, so does the weather. Along with the rain and wind comes the posibility of power outages and other utility issues. If you experience any of this effecting your cable or internet service, please call into the office to schedule a service call with our technician. We will be scheduling several constructions days in our near future in order to prepare the system for our digital upgrade. Please check back for updates on construction areas by clicking on the Plant Maintence link.

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WELCOME TO CENTRAL VALLEY CABLE

Dave Ramsey — Wed, 28 Nov 2007 15:32:28 -0800

The staff at Central Valley Cable is happy to offer this page to our customers and neighbors who are looking for local cable and Internet information. It's the first step toward getting answers to the services we provide: prices of our services, current projects, future projects & plans of our system, as well as service issues and problems that may be currently effecting certain areas of the system.

If you have any questions or problems with your service, please contact our office at

707-884-4111.

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December 4,2007

Working our way through the system, we are finding alot of strange artifacts in pedestals, vaults, underground and aerial, not to mention the customers that have taken it upon themselves to do their own "quick fix" ideas, that may be of some interest to those of you with questions why the service has not been quite "up to par" lately. We have posted some pictures on this site to share our recent finds.You can view these by clicking on the "Plant Issues???" link in the left column on this page. You can click each pic for more info. This, along with the weather changes and just plain 'ol "good timing", we have found ourselves in the situation to do some much needed plant maintenance.We appreciate your patience during this time, and want to assure you that "GREAT THINGS ARE COMING YOUR WAY"!!! Please check back regularly. We will keep you posted on our progress and developments ahead.

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You can view our CHANNEL LINEUP and the SERVICES and PRICES by clicking on the link to them in the right column.

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PLANNED PLANT MAINTENANCE

We have scheduled plant maintenance on Wednesday and Thursday each week. Please click on the link in the right column to find out where we are this week. We will try to plan this maintenance a few weeks in advance to keep our customers informed of any work going on in their area. If you know of system problems please call our office to inform the staff.